Consumer expectations are higher than ever, changing as fast as the digital landscape evolves. Modern policyholders demand faster, smarter, and more personalised experiences. This shift is pushing insurers in South Africa and across the continent to rethink how they engage with their customers. For forward-thinking insurance leaders, artificial intelligence, advanced data analytics, and personalisation offer …
Category: Business
Digital Transformation in Insurance
The South African insurance industry is facing some significant hurdles that threaten its stability and growth. In this article we take a look at the key challenges and how these can be overcome by embracing digital transformation. 1. Climate change and the rising frequency of natural disasters The frequency and severity of weather-related events have surged, …
Azania Bank Launches Digital Platform to Transform Banking in Tanzania
According to The Guardian, Azania Bank has introduced a digital banking platform, aiming to offer a simplified, secure, and convenient experience for users. The bank’s Project Manager for Azania Digital Platform, Vinesh Davda said at the launch of the platform that the service will improve customer experience while promoting financial inclusion across the country. “As we launch …
The Rise of Mobile Wallets in Africa
According to an article published by CNBC Africa, Mukuru has announced the launch of its new mobile wallet in Malawi, the Mukuru Wallet. This move is in line with the business’s unwavering commitment to Malawi and responds to the growing demand for a digital store of value among cash-dependent citizens who have grown to trust Mukuru. The …