Seraph Network Privacy Policy
Seraph Network (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through www.seraphnetwork.com and our events, how we use it, who we share it with, and the choices you have. If you do not agree with this policy, please do not use our website.
1. Who we are and how to contact us
Seraph Network operates www.seraphnetwork.com. For any question, request or complaint about this policy or your information, email us at enquiry@seraphnetwork.com.
2. What information we collect
We collect information in three ways: directly from you, automatically when you use our website, and from third parties.
Information you give us
- Contact details: name, job title, work email, phone number, company name and details (such as industry, region, company size and website).
- Event and order details: events you register for or purchase, accommodation needs you tell us about, and VAT number (if applicable).
- Payment details: processed by our payment provider (see section 5). We do not store full card details ourselves.
- Messages you send us by email, contact form, phone or post.
- Social identifiers, such as a Twitter/X handle, if you provide one.
Information collected automatically
- IP address, approximate location, device and browser type, and operating system.
- Pages viewed, time and date of visits, links clicked, and the website that referred you.
- Email engagement data (such as opens and clicks) through web beacons, where you have agreed to this.
Information from third parties
We may receive your name and contact details from business partners, sponsors, service providers, event partners, and public or commercial sources such as business directories, social media and data providers. We use this to verify details, promote relevant events, or provide services you have asked for.
We do not knowingly collect sensitive personal information (such as health, religion, ethnicity, political opinions or biometric data). Please do not send it to us. If you do, we will use it only to delete it.
3. How we use your information
| Purpose | Examples |
|---|---|
| Providing our services | Processing registrations and orders, sending confirmations, receipts and event updates |
| Communicating with you | Answering enquiries and keeping a record of correspondence |
| Marketing | Sending newsletters and information about similar events and services (you can opt out at any time) |
| Improving our website | Analysing visits and engagement to improve content and layout |
| Security | Detecting and preventing fraud, cyber attacks and unauthorised access |
| Legal and business needs | Keeping tax and accounting records, enforcing our rights, handling disputes, and complying with the law |
We rely on these legal bases: contract (to deliver what you have ordered or requested), consent (for example, newsletter sign-ups and non-essential cookies), legitimate interests (running and improving our business, security and marketing relevant offers), and legal obligation (for example, tax records).
We do not use automated decision-making that has legal or similarly significant effects on you.
4. Who we share your information with
We do not sell your personal information.
We share it only where necessary:
- Service providers that help us run our business, such as website hosting, email and CRM (currently Pipedrive), webinar platforms (Zoom), telephone services and payment processing.
- Sponsors and partners, when you register for or download sponsored content such as event registrations, webinars or white papers. We will make it clear when your details will be shared. These parties handle your information under their own privacy policies.
- Professional advisers and others, such as accountants, lawyers, insurers, independent contractors and affiliates, where needed for our business.
- Authorities and legal needs, where required by law or to protect our rights, or to report suspected crime.
- Buyers or sellers in the event of a merger, acquisition or sale of our business.
- Analytics providers, such as Google Analytics, which receive information about how visitors use our website.
On request, we can tell you which specific providers hold your information.
5. Payments
Payments are handled by Payfast. Your card details go directly to Payfast and are governed by Payfast’s privacy policy. We receive confirmation of your payment and basic order details, not your full card number.
6. Cookies and similar technologies
Cookies are small files that websites store on your browser. We use:
- Essential cookies, to make the site work (for example, login and security).
- Functional cookies, to remember your choices (for example, saved comment details, kept for up to one year, or screen preferences, kept for one year).
- Analytical cookies and web beacons, to understand how our website and emails are used.
Login cookies last two days, or two weeks if you select “Remember Me”. You can accept or reject non-essential cookies through our cookie banner or your browser settings, though blocking some cookies may affect how the site works. Our website does not respond to “Do Not Track” signals. To opt out of Google Analytics, use the Google Analytics opt-out browser add-on.
Our site may include embedded content (such as videos) from other websites, which may set their own cookies and collect data about you under their own policies.
7. International transfers
Our service providers are located in several countries, including the United Kingdom, the European Economic Area and the United States. Your information may therefore be processed outside your country. Where this happens, we take steps to make sure it stays protected, such as using standard contractual clauses or providers that offer appropriate safeguards under applicable data protection law.
8. How long we keep your information
| Type of information | Retention |
|---|---|
| Order and invoice records | Six years after the end of the financial year of the order (tax and accounting law) |
| Enquiries and correspondence | Until resolved, plus 48 months |
| Newsletter and community subscriptions | Until you unsubscribe or we end the service |
| Website server logs | Up to three years |
| Other information | No longer than necessary for the purpose collected, taking into account legal duties and our legitimate business needs |
9. How we protect your information
We use technical and organisational safeguards, including secure servers, SSL/TLS encryption for forms and payments, access limited to those who need it, and identity checks before releasing information. No method of transmission over the internet is completely secure, so please take care when sending information to us.
10. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct or complete it.
- Delete it.
- Restrict how we use it.
- Receive it in a portable format.
- Object to our use of it, including for direct marketing.
- Withdraw your consent at any time (this does not affect earlier lawful use).
- Complain to a data protection authority, such as the Office of the Data Protection Commissioner in South Africa or the authority in your own country.
To exercise any right, email enquiry@seraphnetwork.com. We may ask you to verify your identity first to protect your information. You can stop marketing emails at any time by clicking “unsubscribe” in any message, or by emailing us with “OPT OUT”.
11. Children
Our website and events are intended for business professionals. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, please contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its effective date. If we make significant changes, we will notify you by email or with a notice on our website.
13. Contact us
Questions or requests? Email enquiry@seraphnetwork.com.